The Sonovo Money Back Guarantee

We believe in giving your brain the time it needs to adapt. Tinnitus relief through sound based stimulation is a process of habituation, not an instant fix, and it deserves a fair and supported trial.

That is why every Sonovo™ device is backed by our Support First, Money Back Guarantee.

We ask that you commit to using your Sonovo™ device consistently for a minimum of 4 weeks. During this time, our team is available to help you with setup, comfort, usage adjustments, and guidance to give you the very best chance of success. Many customers begin to notice positive changes within 2 to 4 weeks, although everyone’s experience is different.

If, after completing 4 full weeks of consistent use, you genuinely feel that the product has not delivered the expected results for you, you may submit a return request during week 5 only. This gives you a clear, fair window to make a decision based on real usage rather than early frustration.

To qualify under this guarantee:

• The product must be in good working condition
• All original packaging and components must be included
• The return request must be submitted between week 4 and week 5 of use
• The device must not show signs of misuse, damage, or missing parts

Returns requested within the first few days on the basis of results not yet being achieved are not accepted unless a confirmed fault is identified. This policy exists to protect both the customer and the integrity of a process that takes time to work.

This guarantee is not about rushing decisions. It is about giving you real support, real time, and a fair opportunity to experience what Sonovo™ was designed to do.

If at any point you need help, reassurance, or adjustments, our team is always here to guide you. You are never on this journey alone.

If you reach the end of your 4 week usage period and feel the product has not delivered the expected results, you can submit your return quickly and easily through your Sonovo account using our online Self Return Portal.