FAQ's
Find answers about Sonovo tinnitus relief devices, bone conduction technology, Unison glasses, Sonata 2.0, shipping, returns, and warranty, all in one place.
About Sonovo.
Below are some of the most common questions about who we are, what we do, and how our products support people living with tinnitus every day.
Who is Sonovo?
Sonovo is a UK-based brand dedicated to helping people manage tinnitus through innovative bone conduction audio products. Our goal is to make relief accessible, comfortable, and natural, without medical intervention.
Are Sonovo products medical devices?
No. Sonovo products are not medical devices and are not intended to cure tinnitus. They use sound-based relief methods that can help reduce tinnitus contrast and promote calm through gentle auditory stimulation.
Do you donate to charity?
Yes. 5% of every purchase is donated to Tinnitus UK, supporting awareness, education, and research into tinnitus care.
Bone Conduction & Tinnitus Relief.
Learn how bone conduction works, why it’s safe, and how it can help reduce the contrast of tinnitus through gentle, natural sound transmission.
How does bone conduction help tinnitus?
Bone conduction transmits sound vibrations through your cheekbones directly to the inner ear, bypassing the eardrum. This helps reintroduce natural sound to the auditory system, reducing the contrast between tinnitus and silence.
Is bone conduction safe?
Yes. Bone conduction is a well-established, non-invasive audio method used safely in medical and consumer devices for decades.
Will bone conduction cure my tinnitus?
No, there is currently no known cure for tinnitus. Sonovo products are designed to make tinnitus less intrusive and help you adapt through consistent sound exposure.
How long before I notice results?
Many users experience a sense of calm within days, but tinnitus relief is gradual. With regular use, the brain begins to adapt, making tinnitus less noticeable over time.
Orders, Shipping & Returns.
Need help with shipping times, order tracking, or returns? Here’s a quick guide to how we handle deliveries and ensure every order arrives smoothly.
Where do you ship from?
Typically, we ship directly from our UK fulfilment centre to ensure fast and reliable delivery. However, if demand is high, we may need to ship from one of our US or SEA facilities.
How long does delivery take?
Most orders arrive within 2–4 working days. However, if demand is high, we may need to ship from one of our US or SEA facilities. The longest time you will wait for your product is 14 days, but 95% of our products are delivered within 2 days. Express and tracked options are available at checkout.
What is your return policy?
You can visit our returns policy page here.